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Can I order without a Sneaker District account?
Yes you can! However an account brings the following benefits:
– A quicker checkout process.
– Clear overview of your orders.
– An easy way to view your order status and history.
I’ve forgotten my password, what should I do?
Don’t worry, it happens! Head to the login-page (via ‘Account’), click the ‘Forgot password’ link and enter your registered email address. You’ll receive a link to reset your password.
Please note: It can take a little while before you receive this link. Still no email after ten minutes? Check your Spam/Junk-folder!.
Is it possible to cancel my order?
If you want to cancel your order, make sure you contact us within 30 minutes of placing your order. Please include your order number and the changes you would like to make.
Keep in mind that your order cannot be canceled once we’ve processed it.
*Please note: Orders can only be canceled during working hours between 9:00 and 18:00.
When will I receive the order confirmation email?
Thank you for shopping with us! It can take a few minutes before you receive your order confirmation. Also keep an eye on your Spam/Junk folder.
Can’t find the email? No problem. Please contact our Customer Care team, we’re happy to help!
How can I check the status of my order?
We will keep you up-to-date by email! You will receive an order confirmation email and an email once we’ve packed and shipped your order.
You can track your package with the Track & Trace-link provided by PostNL, as soon as it’s on its way.
I entered a wrong shipping address. What should I do?
Please contact our Customer Care team by phone right away! It might be possible to stop your order. Unfortunately it’s not possible to stop the package if you’ve already received an order confirmation email.
The package will be automatically returned to our warehouse if the carrier can’t deliver your order because of a wrong shipping address.