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Do I need to have an account to place an order?
You’re welcome to checkout as a guest, but there are some perks if you have an account with us. You’ll have a quicker checkout process, an easy way to view your order status and order history.
I forgot my password. What should i do?
All you need to do is click “Lost Password?” on the login page and you will be redirected to a page where you can create a new password.
How do I cancel or edit my order?
To edit your order, please contact us as soon as possible. To keep things running smoothly, make sure to include your order number and the change(s) you want to make. We'll confirm once your order has been updated.
Please keep in mind that orders that once your order already been packed or shipped cannot be edited or cancelled.
I placed an order but didn’t receive any confirmation yet. When will I receive this?
There's a chance you might not have received your order confirmation if you entered your email address incorrectly. It also might be in your junk mail. If not, let us know and we will check everything for you.
What’s the status of my order?
We will keep you up-to-date by e-mail. As soon as your order got placed, you will receive an e-mail confirmation. As soon as your order got packed and shipped, you will receive an e-mail. PostNL will send you a tracking link to follow up your package along it’s way to you.